1. Who We Are
1.1 Societal Services
Welcome to Societal! We are a Pakistani event ticketing and discovery platform dedicated to connecting people through live experiences. Our services include event creation, promotion, ticket sales, and management tools accessible via our website, mobile apps, and APIs.
1.2 Definitions
- Organizer: Individuals/entities creating events on Societal.
- Consumer: Users purchasing tickets or engaging with events.
- Services: Societal’s platform, features, and tools (web, mobile, APIs).
- Personal Data: Information identifying you (e.g., name, phone, email).
- Non-Personal Data: Anonymous data (e.g., browsing behavior, device ID).
1.3 Societal’s Entity
Societal is headquartered in Islamabad, Pakistan.
For data protection inquiries, contact us at mysocietal@live.
2. Data Collection
2.1 From All Users
- Voluntary Data: Name, email, phone, payment details (e.g., credit card, Easypaisa/JazzCash), event interests.
- Automatic Data: IP address, device/browser details, cookies (see Cookie Policy), and usage analytics.
2.2 From Organizers
- Business Details: Tax ID (NTN), bank account info (for payouts), event permits (e.g., NOC from local authorities).
- Payment Processing: Financial data for ticket sales (e.g., commission rates, tax invoices).
2.3 From Consumers
- Event Registration: Data provided during ticket purchases (e.g., dietary preferences for catering).
- Third-Party Data: Social media integrations (e.g., Facebook login) or Organizer imports.
3. How We Use Your Data
3.1 Service Delivery
- Process transactions, manage accounts, and facilitate event participation.
- Verify identities and comply with Pakistani tax laws (e.g., Sales Tax Act 1990).
3.2 Marketing
- Send promotional offers via SMS/email (opt-out available).
- Customize event recommendations using inferred interests (e.g., music festivals you attend).
3.3 Legal & Security
- Prevent fraud (e.g., fake tickets) under PECA 2016.
- Respond to law enforcement requests (e.g., FIA subpoenas).
4. Data Sharing
4.1 Organizers
- Consumers’ contact details (name, email, phone) are shared with Organizers for event logistics.
- Organizers may send marketing emails; opt-out via unsubscribe links.
4.2 Third Parties
- Payment Gateways: Easypaisa, JazzCash, bank partners (for transaction processing).
- SMS/Email Services: Local providers (e.g., Zong, Telenor) for notifications.
- Authorities: Disclose data if required by Pakistani law (e.g., PTA, FIA).
4.3 Social Media
- Integrations with Facebook/WhatsApp for event sharing.
Data use governed by their policies.
5. Data Security & Retention
5.1 Protection Measures
- Encrypt sensitive data (SSL/TLS) and restrict internal access.
- Regularly audit systems for PECA 2016 compliance.
5.2 Retention Periods
- Active Users: Data retained while your account is active.
- Post-Deletion: Anonymized after 2 years, except for legal/tax requirements (5+ years).
6. Your Rights
6.1 Access/Correction
- Download your data or update your profile via Account Settings.
6.2 Deletion
- Request account deletion within the app.
Note: Organizers may retain your data.
6.3 Opt-Out
- Unsubscribe from marketing emails/SMS.
- Disable cookies via browser settings.
7. Children’s Privacy
- Services are not for users under 18.
- We delete accounts of minors discovered inadvertently.
8. Cookies & Tracking
- Use cookies for login sessions, analytics, and ads.
- Manage preferences via Cookie Settings.
9. Cross-Border Data Transfers
- Data stored on Pakistani servers.
- International transfers (if any) comply with local laws.
10. Updates
- Notify changes via email/platform alerts.
- Continued use implies acceptance.